As we approach the festive season, it is time to reflect on the year that was: highlights, low lights, and how to prepare for the coming year. For many customer-facing businesses, especially those in retail and hospitality, this is one of their busiest times – managing to maintain great customer service can be challenging to manage. Across other industries, it can often take part in the race for teams to plan for the new year and rework on strategic priorities, before Christmas closes.
But it is also time to consider the technologies that will re-shape business, government and society in the UK in 2020. Recent Microsoft research suggests that there is a direct relationship between the organization’s use of AI technologies and its ability to maintain a competitive edge.
AI is at the center of digital transformation, and at Microsoft we believe that AI can expand an organization’s capabilities when designed with people at the center, freeing employees up for more creative and strategic efforts is.
We’ve summarized our year with a twist on the classic “12 Days of Christmas” jingle from the state of AI in the UK and what opportunities it presents, along with practical industry examples from our customers and partners. We also talk about our own digital transformation journey and how we put it into practice at Microsoft, then shed light on how AI can be used to make the world a better place.
A competitive edge in business.
In Future Decoded 2019, Microsoft launched its report on AI status in the UK. The boom in competitive advantage with AI surveyed over 5,000 experts, business leaders and employees, giving us all a complete picture of the AI scene in the country. Microsoft UK Chief Operating Officer Claire Barclay had then discovered some surprising facts and figures in her blog, ‘AI-driven business ahead of competition’.
Advice on excluding AI in my organization
Are you considering adopting AI? Have you started, but don’t know how to progress? Kate Rosenshine, our resident leading data and AI cloud solution architecture, looks at stumbling blocks that prevent organizations from implementing AI – and to ensure that you can learn from other people’s experiences that you can use technology To launch correctly.
‘Read the 4 things holding businesses back from AI implementation (and how to address them)’
Practical tips for implementing AI successfully
IT projects are notoriously difficult to implement – but with the scale and scope of AI, which touches every employee and department, it can be particularly difficult to get right. Dean Corn, COO at The Pull Agency, uses a simple five-step plan to guide his clients to bring AI to their business. Now, he is sharing his advice and experience, so can you.
Read ‘How to apply AI as a mid-size company: 5 practical steps to success’
Innovative Customer Experience
In the era of personalization, AI helps you provide a personalized retail experience. Alex Dalman, VCCP family senior account director, looks at how technology is meeting customer demands on their terms – and what you can learn from his experiences with EasyJet.
Future of marketing
Technology is not new to marketers – but how it is involved in a business. From speeding up transactions to online marketing, AI is helping retail companies reach more customers than ever before. Tom Crawford, an Azure Specialist intern at Microsoft UK, explains what the future of retail looks like, how the landscape will continue to evolve and what it means to you, your business and your customers.
All my business opportunities
For every challenge that a business faces, AI presents a solution, an opportunity, or a new way of working. Janet Jones, a former banker and a Microsoft UK industrial executive for the region, highlights the key challenges for businesses adopting AI, and the benefits from it – particularly in areas where tech is slow to move.