Category: Technology


3 ways to change your customer experience

There has never been a more exciting time to be in the retail industry. Shopping is no longer a separate activity or a particular destination. Now some customers can do this anytime, anywhere with the help of mobile and digital platforms. But that growth requires increased customer expectations and a better customer experience. 91% of […]


Secret Santa for busy office

This Christmas is fast approaching and, as office tradition dictates, everyone puts their names in a hat to figure out who they will buy a gift for this year’s Secret Santa portion. But it’s also a busy year, everyone is off at customer sites, working from home or in meetings all day, so how do […]


AI 12 Days of Christmas

As we approach the festive season, it is time to reflect on the year that was: highlights, low lights, and how to prepare for the coming year. For many customer-facing businesses, especially those in retail and hospitality, this is one of their busiest times – managing to maintain great customer service can be challenging to […]

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